Parcel Tracking

Tracking your shipment

You can follow the progress of your orders from your account on www.bricksforkids.com. 

A package tracking number will also be provided based on the shipping service you selected.

To track your package, enter the tracking number on the website of the appropriate shipping service.

Taxipost tracking : http://www.bpost.be/track/

Kiala tracking : http://www.kiala.be/

P&T Lux tracking : http://www.trackandtrace.lu/

GLS tracking : http://www.gls-group.eu/

 Shipping Address

Before each order, please make sure the shipping address and phone number that you provided is correct.
Be as specific as possible in the address you give us in order to avoid any inconvenience in the delivery process.

In addition to your own address, we can also deliver to a relative, friend, or your workplace.
For this, you can create multiple addresses in your account manager.

We cannot deliver to PO boxes.

Shipment Tracking

You can follow the progress of your orders from your account on www.bricksforkids.com.  

If the shipment is a parcel, you will receive the tracking number and website address of the selected shipping service.

More information is available on the "Parcel Tracking" page

Shipment problems 

Delivery attempts

If you are not present or are unable to receive your package at the first delivery attempt, a calling card will be left in your mailbox.
The calling card will either mention a phone number to contact in order to organize a second delivery or the address where you can collect your parcel.
If you do not collect the parcel in time, it will be returned to us at your charge.
  
My package is late ...

If, despite all the attention we brought to your order, a delay of delivery occurred, Bricks For Kids will do it's best to help you retrieve your parcel as soon as possible.
Yet, we cannot be held responsible for delays in transport services. 
If you have not received the parcel within the time announced, please contact us as soon as possible so we can help you track it's location .

Parcel Verification upon Delivery and Returns

Bricks For Kids ensures that packages are properly packaged with great care. If, however, a product should arrive in poor condition, the user is required to accept the package and make reservations (be as specific as possible) on the delivery note.
It is mandatory to keep a copy of the consignment note on which you made reservations!

Subsequently, contact Bricks For Kids immediately or no later than the next business day following the delivery of your package  .

If the conditions mentioned above are not met, Bricks For Kids will take no action on any claim whatsoever.

No packages should be returned before first contacting Bricks For Kids and receiving a return code. For any breach of this condition, a fee may be charged to you. (See conditions of sale)

Important !

Please read our Sales terms and conditions for more details concerning shipping and delivery.